Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 1 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 0 | 2 |
| Total Reviews | 0 | 0 | 3 |
| Avg Rating | Not Rated |
Not Rated |
 2.33 |
| Address: | |
|---|---|
| Website: | http://www.clearlycontacts.ca |
| Business Hours: | n/a |
| Sales Phone: | 1-866-333-6888 |
| Service Phone: | 1-866-333-6888 |
| Sales Email: | info@clearlycontacts.ca |
| Cust Service Email: | info@clearlycontacts.ca |
| Date Reviewed: 05/01/10 | ||
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vietle2000 Member Since: 05/01/10 View Member's: Reviews |
They got my prescriptions wrong. Gave me a huge headache. A week later they gave me email saying pay up. I called them back and emailed saying that I'm not going to pay until the issue with my lens is fixed. They said, go get review from lens crafters to ensure that it is the lens that's giving me a headache. Called them again and gave them lens crafter readings. They said, I need to order a new one while they process the order of returns. Said no, and requested a return of glasses. They said okay, here's your return process order and shipping code. 1 wk later I get phone call from collection agency. Told them I returned the glasses, they wouldn't believe me. I continually get harassed by collection agency saying pay up. 5 days after initial call, I get email from clearly contacts saying that they received my glasses, and it'll take them a few more days to process and determine if I owe them anything. Next day, I got an email from their lawyer saying I could be sued. So stupid. |
Overall Rating
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| Date Reviewed: 06/08/09 | ||
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JohnDavis112 Member Since: 06/08/09 View Member's: Reviews |
I ordered many times with Clearly Contacts and couldn't be happier with this company! Free Shipping, great prices, and customer service has always been helpful. |
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| Date Reviewed: 07/08/08 | ||
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vancouvermax Member Since: 07/08/08 View Member's: Reviews |
Buyer Beware. Clearly contacts website advertises overnight shipping. It has been 1 week and I still have not received an item that they have told me is in stock. Customer service is poor. Zero attempt to help resolve the situation. We've used the site before and been very happy. I wouldn't recommend the site if you need your order filled quickly. Or even on time. |
Overall Rating
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